TRADESMARTAI TERMS & CONDITIONS
Last updated: 19th February 2026
These Terms govern your use of the TradeSmartAI platform and services ("Services"). By subscribing or using our Services, you agree to them.
1. Who We Are
FENCESMARTAI LIMITED (UK)
Contact for support: [email protected]
2. Service Description
TradeSmartAI provides AI-powered booking and customer management software for home service contractors, including voice and chat agents, website booking, CRM, messaging, and automation.
3. Accounts & Access
You are responsible for your account and authorised users.
Do not share logins outside your business.
4. Fees, Billing & Renewals
Subscriptions are billed monthly or annually in advance.
Plans auto-renew until cancelled.
Fees are non-refundable (except where law requires).
5. Fair Usage (Communications)
Plans include generous allowances for SMS, calls, and AI-powered conversations sized for a typical home service business.
No spam or abusive use.
Excessive usage may require an upgrade or limits.
6. Acceptable Use
You may not use TradeSmartAI for:
Unlawful activity.
Spam or unsolicited messages.
Harassment or abuse.
Storing or distributing illegal content.
You must comply with telecom and privacy laws (opt-ins, opt-outs).
7. Data Protection & Roles
You (the contractor) are the Data Controller for your customer data.
TradeSmartAI acts as Data Processor.
You must obtain necessary consents and only upload lawful data.
8. Domains, Phone & Integrations
If we procure domains, phone numbers, or third-party services for you, we manage them on your behalf.
9. System Configuration
Your account is provisioned with pre-configured workflows and automations. Core system configurations are managed by TradeSmartAI and cannot be altered directly by users.
10. Support & Availability
We provide reasonable support during business hours. Occasional maintenance windows may apply.
11. Intellectual Property
TradeSmartAI IP: workflows, templates, and documentation remain our property.
Your content: you retain rights to your own data and branding.
12. Suspension & Termination
We may suspend/terminate for breach, non-payment, or unlawful use.
You may cancel anytime; access continues until end of paid term.
Data export requests must be made within 30 days of termination.
13. Warranties & Liability
Services are provided "as is."
No warranty of uninterrupted use.
Liability capped at fees paid in the prior 12 months.
14. Governing Law
These Terms are governed by the laws of England & Wales. Disputes are subject to the courts of England & Wales.
Questions? Email [email protected]